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View Order Info and Answer Messages Efficiently from Your Helpdesk
ChannelReply App Review
The ChannelReply, developed by ChannelReply, holds a perfect 5.0 rating based on 3 reviews. Launched on June 24, 2021, this app integrates Shopify order information directly into your helpdesk, enabling faster and more efficient customer support. Whether you’re managing a single store or multiple Shopify shops, ChannelReply streamlines your support workflow by providing essential order details alongside customer messages, ensuring you can respond promptly and accurately.
Overview & Key Benefits
- View Order Info – View order information from unlimited Shopify stores in a single app.
- Direct Messaging – Reply directly to customer messages and even to order notifications.
- Personalized Replies – Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Order Management – Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Message Identification – Identify messages by store, contact form used, order value and other details.
Find the Right Plan for Your Support Needs
Pricing
| Plan Name | Price | Free Trial | Features |
|---|---|---|---|
| Pricing information not available. | |||
Pros & Cons
Communicate with Customers in Their Preferred Language
Supported Languages & Global Reach
ChannelReply currently supports English, allowing you to communicate effectively with your English-speaking customers. While multilingual support is not yet available, the app’s robust functionality ensures efficient customer service for your target market.
Connect with Leading Helpdesk Platforms for Enhanced Support
Integrations & SEO
ChannelReply seamlessly integrates with top helpdesk platforms including Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, and Onsite Support. These integrations enable efficient management of customer inquiries by pulling in essential Shopify order data directly into your preferred helpdesk system. While SEO is not a primary focus for this app, the enhanced support workflow ensures better customer satisfaction and retention.
Real Merchant Feedback
Currently, there are no merchant reviews available for ChannelReply. Be one of the first to try out the app and share your feedback!
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Developer Details
ChannelReply is based at 1225 Franklin Avenue, Suite 325, Garden City, NY, 11530, US. Their official website, https://www.channelreply.com/, provides additional information and support resources. Since launching on June 24, 2021, the team at ChannelReply has been dedicated to enhancing customer support workflows for Shopify merchants by seamlessly integrating order information with leading helpdesk platforms.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The ChannelReply app offers a robust solution for Shopify merchants aiming to streamline their customer support. By integrating order information directly into your helpdesk, ChannelReply enhances response efficiency, personalizes customer interactions, and simplifies order management. Whether you operate a single store or multiple Shopify accounts, this app provides the tools needed to deliver exceptional support and maintain strong customer relationships.
Experience the benefits of integrated support with ChannelReply. Visit the ChannelReply listing on the Shopify App Store today, and elevate your customer service operations to new heights.
