admin
Enhance Your Shopify Support with Multichannel Messaging
WhatsApp & Helpdesk MyAlice Review
The WhatsApp & Helpdesk MyAlice, developed by Alice Labs Pte. Ltd., has an average 2.9 rating from 10 reviews. Launched on November 18, 2021, it empowers Shopify merchants to streamline customer support across multiple messaging channels, including WhatsApp, Instagram, Facebook Messenger, Telegram, Line, Viber, and more. Whether you’re a growing eCommerce store or an established enterprise, MyAlice’s versatile features enhance customer engagement, boost sales, and improve support efficiency.
Overview & Key Benefits
- Live Chat & Social Widgets – Provide seamless customer support and boost sales across multiple channels.
- Unified Inbox – Prioritize and manage WhatsApp, email, chat, and social comments/DMs in a single feed.
- Shopify Order Management – View, edit, and cancel Shopify orders directly within MyAlice’s interface.
- WhatsApp Broadcast Campaigns – Send personalized messages to customer lists to enhance engagement.
- Automation Features – Use WhatsApp to recover abandoned carts, automate checkout reminders, and more.
By centralizing customer interactions and automating key support tasks, MyAlice helps merchants deliver exceptional customer service while driving sales growth. Its integration with Shopify allows for seamless order management and personalized communication, making it an invaluable tool for any eCommerce business.
Choose the Plan that Fits Your Business Needs
Pricing
| Plan Name | Price | Free Trial | Features |
|---|---|---|---|
| Premium | $60 / month | 14-day free trial |
|
| Business | $180 / month | 14-day free trial |
|
Pros & Cons
Communicate with a Global Audience
Supported Languages
WhatsApp & Helpdesk MyAlice supports multiple languages, including English and Spanish. This multilingual capability allows merchants to effectively communicate with a diverse customer base, enhancing user experience and expanding reach across different regions.
Leverage Multiple Messaging Platforms and Tools for Enhanced Support
Integrations & SEO
MyAlice integrates seamlessly with a variety of messaging platforms such as Instagram, WhatsApp, Telegram, Line, Viber, and Facebook Messenger, enabling merchants to manage all customer interactions from a single interface. Additionally, it offers custom CRM integrations, API and webhook support, and smart ticket assignments, ensuring your support workflow is both efficient and scalable.
Real Merchant Feedback
Currently, there is no merchant feedback available for WhatsApp & Helpdesk MyAlice. Be the first to share your experience and help others make informed decisions!
Similar Apps
POWR: Live Chat WhatsApp Chat 4.6 / 136 reviews
Shopify Inbox 4.7 / 5913 reviews
Dondy: WhatsApp Marketing+Chat 4.9 / 925 reviews
Developer Details
WhatsApp & Helpdesk MyAlice is developed by Alice Labs Pte. Ltd., headquartered at 160 Robinson Road SBF Centre, #24-09, Singapore, 068914, SG. Their official website, https://myalice.ai/, provides additional insights and updates. Since launching on November 18, 2021, the dedicated team behind MyAlice has focused on delivering a scalable, user-friendly solution to enhance customer support for Shopify merchants.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The WhatsApp & Helpdesk MyAlice offers a comprehensive, multichannel support solution for Shopify merchants aiming to enhance customer engagement and streamline support operations. With robust features like a unified inbox, seamless Shopify order management, personalized WhatsApp campaigns, and powerful automation tools, MyAlice stands out as a valuable tool to drive sales and improve customer satisfaction. The 14-day free trial allows you to experience its capabilities, while the Premium and Business plans cater to businesses of varying sizes and needs.
Join the growing number of Shopify merchants who have upgraded their customer support with MyAlice. Visit the MyAlice listing on the Shopify App Store today, and discover how effective, omnichannel messaging can transform your business operations.
