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Enhance Your Shopify Store with Powerful Customer Support
Crisp – Live Chat & AI Chatbot Review
The Crisp – Live Chat & AI Chatbot, developed by Crisp, has received a 3.1 rating from 29 reviews. Launched on December 16, 2022, it empowers Shopify merchants to connect with customers through live chat and AI-powered chatbots. Whether you manage a small store or a growing business, Crisp’s robust features streamline customer support, enhance communication, and boost user engagement.
Overview & Key Benefits
- Centralize 12 Channels – Manage emails, live chat, Instagram DM, Messenger, Phone, and more from a single platform.
- AI Bots with Human Handover – Seamlessly transition from automated bots to human agents for optimal support.
- Dedicated FAQ Page Builder – Create comprehensive FAQs integrated with your chatbots to address common inquiries.
- Pre-Built Chatbot Scenarios – Utilize customizable chatbot templates to efficiently solve customer problems.
- Quick Installation – Set up Crisp Live Chat & Chatbots on Shopify in just 30 seconds.
Choose the Pricing Option that Suits Your Business
Flexible Plans
| Plan Name | Price | Free Trial | Features |
|---|---|---|---|
| Basic | Free | N/A |
|
| Pro | $25 / month | 14-day free trial |
|
| Unlimited | $95 / month | 14-day free trial |
|
Pros & Cons
Communicate with Shoppers Worldwide
Supported Languages & Global Reach
Crisp supports multiple languages, including English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified). This extensive language support enables you to effectively communicate with a global audience, enhancing customer experience and expanding your store’s reach across diverse regions.
Connect with Zapier, Slack, WhatsApp, and More
Integrations & Automation
Crisp seamlessly integrates with Zapier, Make.com (ex Integromat), Slack, WhatsApp, Instagram, and Klaviyo, enhancing your workflow and automating customer support processes. These integrations allow you to streamline communications, synchronize data across platforms, and leverage automation to deliver timely and personalized support to your customers.
Real Merchant Feedback
As of now, there are limited merchant reviews available for Crisp. Early adopters appreciate its multi-channel support and AI chatbot capabilities, which help streamline customer interactions and improve response times. With more feedback, the community can better assess the app’s impact on Shopify stores.
Similar Apps
Tidio Live Chat & AI Chatbots 4.7 / 1938 reviews
Gorgias 4.2 / 710 reviews
Willdesk: Live Chat & AI Chatbot 4.9 / 792 reviews
Developer Details
Crisp is headquartered at 2 Boulevard de Launay, Nantes, 44100, FR. Their official website, https://crisp.chat/en/, offers additional information and updates. Since launching on December 16, 2022, the dedicated team behind Crisp has focused on providing a comprehensive, user-friendly solution that enhances customer support for Shopify merchants.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The Crisp – Live Chat & AI Chatbot provides a robust, versatile live chat solution for Shopify merchants aiming to enhance customer support and engagement. With centralized multichannel support, AI-powered chatbots, dedicated FAQ builders, and seamless integrations, Crisp offers significant value. Its Basic plan is perfect for small stores, while the Pro and Unlimited plans cater to growing businesses with advanced needs.
Join the numerous Shopify merchants who have elevated their customer support with Crisp. Visit the Crisp listing on the Shopify App Store today, and experience how efficient, AI-driven chats can transform your business interactions.
