Enhance Customer Experience with Advanced Post-Delivery Feedback
Delighted Post-Delivery Survey Review
The Delighted PostDelivery Survey, developed by Delighted, LLC, has received a 4.5 rating from 7 reviews. Launched on October 31, 2014, it empowers Shopify merchants to automatically send targeted surveys to customers post-delivery. Whether you aim to measure customer loyalty, gather product feedback, or enhance customer satisfaction, Delighted offers a comprehensive suite of features to help you understand and improve your customer experiences.
Overview & Key Benefits
Delighted stands out as a powerful tool for collecting and analyzing customer feedback seamlessly integrated into your Shopify store. With its user-friendly interface and robust feature set, Delighted helps merchants gain actionable insights to enhance customer satisfaction and drive business growth. Key benefits include:
- Connect Easily – Simply connect Delighted to your Shopify store and select the survey delay.
- Versatile Survey Templates – Utilize templates for post-delivery surveys including NPS, CSAT, 5-star ratings, and more.
- Custom Branding – Customize your logo and brand elements for a beautifully branded survey experience.
- Real-Time Tracking – Monitor responses in real-time with dashboard analytics to track trends over time.
- Shopify POS Integration – Capture valuable feedback from in-store customers using Shopify POS.
Choose the Pricing Option that Suits Your Business
Flexible Plans
Plan Name | Price | Free Trial | Features |
---|---|---|---|
Free Starter | Free | N/A |
|
Premium | $249 / month | 7-day free trial |
|
Premium Plus | $499 / month | 7-day free trial |
|
Pros & Cons
Communicate with Shoppers Worldwide
Supported Languages
Delighted currently supports English. While this covers a broad audience, merchants targeting non-English speaking customers may find the limited language support restrictive.
Leverage Slack, Klaviyo, Zendesk, and More
Integrations & SEO
Delighted seamlessly integrates with a wide range of third-party applications to enhance your workflow. Supported integrations include Slack, Klaviyo, Zendesk, Zapier, Mailchimp, and Hubspot, allowing you to automate and streamline your customer feedback processes. While SEO is not a primary focus for Delighted, the collected feedback can inform strategies to improve customer satisfaction, indirectly benefiting your store’s reputation and search rankings.
Real Merchant Feedback
With a modest 4.5 rating from 7 reviews, merchants appreciate Delighted for its user-friendly interface, robust survey capabilities, and extensive integration options. Users have found the real-time analytics and customizable survey designs particularly beneficial for gaining actionable insights. However, some merchants have noted the limited number of reviews and the higher pricing tiers as areas for improvement.
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Developer Details
Delighted, LLC is headquartered at 2443 Ash Street, Suite J, Palo Alto, CA, 94306, US. Their official website, https://delighted.com, offers additional insights and updates on their survey solutions. Since launching in October 31, 2014, the dedicated team at Delighted has focused on providing scalable, user-friendly survey tools that help merchants enhance customer experiences and drive business growth.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The Delighted PostDelivery Survey offers a robust and flexible survey solution for Shopify merchants aiming to understand and enhance their customer experiences. With a variety of survey templates, extensive integration options, and real-time analytics, Delighted provides the tools needed to gather actionable feedback and foster customer loyalty. While the pricing tiers may be steep for some, the comprehensive features and scalability make it a worthwhile investment for growing businesses.
Join the businesses that have transformed their customer feedback processes with Delighted. Visit the Delighted listing on the Shopify App Store today, and discover how streamlined surveys can lead to better customer insights and increased satisfaction.
- 1Enhance Customer Experience with Advanced Post-Delivery Feedback
- 2Unlock Valuable Customer Insights with Delighted’s Advanced Survey Features
- 3Choose the Pricing Option that Suits Your Business
- 4Evaluate the Highlights and Potential Drawbacks
- 5Communicate with Shoppers Worldwide
- 6Leverage Slack, Klaviyo, Zendesk, and More
- 7Hear What Shopify Store Owners Are Saying
- 8Other Merchants Also Like
- 9Who’s Behind Delighted?
- 10Learn, Set Up, and Succeed with Delighted
- 11Enhance Customer Loyalty & Drive Growth