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Deliver Exceptional Customer Support for Your Shopify Store
Chatdesk: 24/7 Support App Review
The Chatdesk: 24/7 Support, developed by Chatdesk, has achieved an impressive 5.0 rating from 16 reviews. Launched on June 17, 2020, it offers Shopify merchants exceptional 24/7 customer support, utilizing AI and US-based support experts to resolve customer inquiries across social media, email, chat, and SMS. Whether you’re managing a small online shop or a large e-commerce store, Chatdesk’s robust features improve customer satisfaction, optimize support operations, and drive business success.
Overview & Key Benefits
Chatdesk stands out in the customer support arena by offering seamless integration with existing helpdesk systems, multichannel communication, and on-demand support agents. Key highlights include:
- Connect your existing helpdesk, ecommerce tools, and social channels
- Answer customer questions across social media, email, chat, and SMS
- Provide 24/7 support, including weekends and holidays, with on-demand agents
- Scale 1:1 customer engagement without needing to hire and train new team members
- Increase conversions and achieve high CSAT with zero additional effort
Choose the Plan that Fits Your Business Needs
Flexible Pricing Plans
| Plan Name | Price | Free Trial | Features |
|---|---|---|---|
| Free 2-week pilot | Free | N/A |
|
| Proactive outreach | $900 / month | 14-day free trial |
|
| On-demand support | $1,000 / month | 14-day free trial |
|
Pros & Cons
Communicate with Shoppers Worldwide
Supported Languages & Global Reach
Chatdesk currently supports English, enabling seamless communication with your customers. This focus ensures clear and effective support interactions, enhancing the overall customer experience for English-speaking audiences worldwide.
Leverage Gorgias, Zendesk, Salesforce, and More
Integrations & SEO
Chatdesk integrates effortlessly with a variety of essential tools such as Gorgias, Zendesk, Salesforce, Attentive, TikTok, and Instagram. These integrations streamline your support workflow, allowing you to manage customer interactions across multiple platforms from a single interface. Additionally, by leveraging these integrations, Chatdesk enhances your store’s operational efficiency and boosts your SEO efforts by ensuring consistent and high-quality customer engagement.
Real Merchant Feedback
Currently, there are no merchant testimonials available for Chatdesk. Stay tuned as more Shopify store owners share their experiences and feedback on how Chatdesk has transformed their customer support operations.
Similar Apps
Tidio Live Chat & AI Chatbots 4.7 / 1938 reviews
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Developer Details
Chatdesk is headquartered at 902 Broadway, Fl. 6, New York, NY, 10011, US. Their official website, https://www.chatdesk.com, provides more information and updates. Since launching on June 17, 2020, the dedicated team behind Chatdesk has focused on offering scalable, AI-enhanced customer support solutions tailored for Shopify merchants.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The Chatdesk: 24/7 Support app delivers a robust, scalable customer support solution for Shopify merchants aiming to enhance their customer service operations. With features like AI integration, multichannel support, and seamless tool integrations, Chatdesk offers unparalleled value. Its flexible pricing plans cater to businesses of all sizes, ensuring that whether you’re just starting out or looking to scale, Chatdesk has a solution that fits your needs.
Join the growing number of Shopify store owners who have revolutionized their customer support with Chatdesk. Visit the Chatdesk listing on the Shopify App Store today, and discover how top-tier customer support can drive your business forward.
