Gladly

The Gladly, developed by Gladly Inc, has received a commendable 4.7 rating from 27 reviews. Launched on February 16, 2021, Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly stands out among customer support apps by offering a unified communication platform, personalized agent matching, comprehensive customer histories, real-time reporting, and seamless integration with essential tools. Key highlights include:

Gladly currently supports English. This enables seamless communication with English-speaking customers, ensuring clear and effective support interactions.

Gladly integrates effortlessly with tools like Checkout, Stella Connect, Klaviyo, Attentive, Yotpo, and Postscript, streamlining your support workflow. While SEO is not a primary focus for this support software, the seamless integrations ensure that customer interactions are efficiently managed and utilized to enhance overall customer satisfaction and retention.

While Gladly has a limited number of reviews with an average rating of 4.7, merchants appreciate its robust feature set and the ability to provide personalized support. Users highlight the platform’s ability to unify communication channels and the efficiency gained from personalized agent matching. However, some have noted that the pricing may be higher compared to other support solutions, which could be a consideration for smaller businesses.

Gladly Inc is headquartered at 60 29th St., #125, San Francisco, CA, 94110, US. Their official website, https://www.gladly.com/, offers additional insights and updates. Since launching on February 16, 2021, the dedicated team behind Gladly has focused on delivering a scalable, user-friendly support solution that prioritizes personalized customer interactions and business growth.

Ready to get started or want to explore deeper functionality? Here are some helpful links:

• Privacy Policy
• FAQ

The Gladly platform offers a comprehensive, customer-centric support solution for Shopify merchants aiming to build loyalty and enhance customer experiences. With its unified communication channels, personalized agent matching, and robust integrations, Gladly ensures that your support team can provide meaningful and efficient assistance. While the pricing may be on the higher side, the extensive feature set justifies the investment for businesses focused on delivering exceptional customer service.

Join the growing number of satisfied merchants who have transformed their customer support with Gladly. Visit the Gladly listing on the Shopify App Store today, and discover how personalized, seamless support can drive your business’s success.

Gladly

• 1Enhance Your Shopify Store with Exceptional Customer Support
• 2Enhance Your Store’s Support with Comprehensive Features
• 3Choose the Pricing Option that Suits Your Business
• 4Evaluate the Highlights and Potential Drawbacks
• 5Communicate with Your Customers Effectively
• 6Leverage Essential Tools to Enhance Support Efficiency
• 7Hear What Shopify Store Owners Are Saying
• 8Other Merchants Also Like
• 9Who’s Behind Gladly?
• 10Learn, Set Up, and Succeed with Gladly
• 11Enhance Your Store’s Customer Support & Loyalty

INSTALL APP NOW