Simplify and Scale Your Shopify Customer Service
Gorgias – Customer Support App Review
The Gorgias, developed by Gorgias Inc., has received a commendable 4.2 rating from over 710 reviews. Launched on March 1, 2017, it empowers Shopify merchants with AI-powered customer support solutions, streamlining customer interactions across multiple channels. Whether you’re a small business or a large enterprise, Gorgias’ robust features enhance customer service efficiency, boost sales through personalized support, and integrate seamlessly with your existing tools.
Overview & Key Benefits
- Every conversation, all in one place – Connect 100+ apps into Gorgias.
- Automate your customer support – Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers – Increase GMV with personalized campaigns.
- Shopify Order Management – Create, duplicate, edit, and refund Shopify orders directly within Gorgias.
- Automatic Data Insertion – Automatically insert customer data straight from Shopify into your responses.
Choose the Plan That Fits Your Support Needs
Flexible Pricing Plans
| Plan Name | Price | Free Trial | Features |
|---|---|---|---|
| Starter plan | $10 / month | 7-day free trial |
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| Basic plan | $60 / month | 7-day free trial |
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| Pro plan | $360 / month | 7-day free trial |
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| Advanced plan | $900 / month | 7-day free trial |
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Pros & Cons
Communicate with Your Customers in Their Preferred Language
Supported Languages
Gorgias currently supports English, allowing merchants to provide support in the language most widely used by their customers. This focus ensures clear and effective communication, enhancing the overall customer experience.
Connect with Shopify Flow, Klaviyo, and Over 20+ Tools to Enhance Your Support
Integrations & Automation
Gorgias synchronizes effortlessly with Shopify Flow, Checkout, Klaviyo, Yotpo, Attentive, Recharge, Aircall, and over 20+ integrations, streamlining your entire workflow. Its automation features, including AI-powered responses and rule-based triggers, enhance efficiency, allowing your support team to focus on high-value tasks. This robust integration ecosystem not only simplifies customer support management but also drives sales with personalized and automated communication.
Real Merchant Feedback
Merchants appreciate this app for its seamless Shopify integration and the consolidation of multiple customer service channels into one platform, enhancing efficiency. They value the cost-effective billing based on ticket volume and features like automation and ticket merging that boost productivity. The user-friendly interface and robust tools for managing emails, chats, and social media are highlighted, alongside responsive and knowledgeable customer support.
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Developer Details
Gorgias is headquartered at 180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US. Their official website, https://www.gorgias.com, offers additional insights and updates. Since launching on March 1, 2017, the dedicated team behind Gorgias has focused on delivering a scalable, AI-powered customer support solution that prioritizes merchants’ needs.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The Gorgias app delivers a feature-rich, flexible customer support solution for Shopify merchants looking to enhance their service and drive sales. With AI-powered automation, seamless integrations, and scalable pricing plans, Gorgias offers unbeatable value. Its Starter plan is ideal for growing businesses, while the Basic, Pro, and Advanced plans unlock more advanced features.
Join the numerous satisfied merchants who have transformed their customer support with Gorgias. Visit the Gorgias listing on the Shopify App Store today, and discover how efficient, AI-powered support can propel your business forward.
- 1Simplify and Scale Your Shopify Customer Service
- 2Streamline Customer Support and Drive Sales with Gorgias’ Advanced Features
- 3Choose the Plan That Fits Your Support Needs
- 4Assess the Benefits and Possible Limitations
- 5Communicate with Your Customers in Their Preferred Language
- 6Connect with Shopify Flow, Klaviyo, and Over 20+ Tools to Enhance Your Support
- 7Hear What Shopify Store Owners Are Saying
- 8Other Merchants Also Like
- 9Who’s Behind Gorgias?
- 10Learn, Set Up, and Succeed with Gorgias
- 11Enhance Your Customer Service & Drive Sales
