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Optimize Your Shopify Store with Actionable Customer Insights
Grapevine Post Purchase Survey Review
The Grapevine Post Purchase Survey, developed by Union Works Apps, has received an impressive 5.0 rating from 177 reviews. Launched on August 17, 2017, it empowers Shopify merchants to gather invaluable customer feedback through customizable post-purchase surveys. Whether you manage a small boutique or a large enterprise, Grapevine’s array of features aids in optimizing marketing spend, enhancing customer satisfaction, and driving business growth.
Overview & Key Benefits
Grapevine stands out by offering comprehensive post-purchase survey tools that provide deep insights into customer behavior and preferences. Key highlights include:
- Attribution Insights – Discover how to optimize your marketing spend with detailed survey data.
- Multiple Question Types – Utilize fixed responses, open text, or Net Promoter Score (NPS) questions to gather comprehensive feedback.
- Simple Setup – Enjoy hands-on support for setting up post-purchase, on-site, and point of sale surveys.
- Unlimited Surveys & Responses – Create as many surveys as you need with unlimited responses and no branding restrictions.
- Targeted Checkout Surveys – Direct surveys to new, returning, or all customers in one or multiple languages.
Choose the Pricing Option that Suits Your Business
Flexible Plans
| Plan Name | Price | Free Trial | Features |
|---|---|---|---|
| Complete | $25 / month | 14-day free trial |
|
Pros & Cons
Communicate with Shoppers Worldwide
Supported Languages & Global Reach
Grapevine can display and collect surveys in English. This language support ensures effective communication with your English-speaking customers, enhancing the accuracy and relevance of the feedback you receive.
Leverage Shopify Flow, Klaviyo, and More
Integrations & Automation
Grapevine seamlessly integrates with essential tools such as Shopify Flow, Klaviyo, Google Analytics, and OrderlyEmail, allowing you to automate survey distribution, analyze customer feedback, and optimize your marketing strategies. Its compatibility with Shopify’s latest checkout features and POS systems ensures a smooth workflow, while checkout extensibility empowers you to tailor survey delivery to match your unique customer journey.
Real Merchant Feedback
Merchants highly recommend Grapevine for its deep insights into customer preferences and traffic sources, helping refine business offerings and marketing strategies. It integrates seamlessly with Shopify and Klaviyo, facilitating easy survey creation and management, and is compatible with Shopify’s latest checkout features. The intuitive survey setup on the thank you page enhances customer engagement and satisfaction. Merchants also praise the responsive customer service team for effective issue resolution and setup assistance. Continuous updates and new features, often based on merchant feedback, contribute to its positive reception.
Similar Apps
Zigpoll Customer Surveys 5.0 / 364 reviews
KNO Post Purchase Surveys 4.8 / 77 reviews
Fairing Post Purchase Surveys 4.9 / 198 reviews
Developer Details
Grapevine is developed by Union Works Apps, headquartered at 86-90 Paul Street, London, EC2A 4NE, GB. Their official website, https://grapevine-surveys.com/, offers additional insights and updates. Since launching on August 17, 2017, the dedicated team at Union Works Apps has focused on delivering a robust survey solution tailored to Shopify merchants’ needs.
Additional Resources
Ready to get started or want to explore deeper functionality? Here are some helpful links:
Final Thoughts
The Grapevine Post Purchase Survey offers a powerful, feature-rich solution for Shopify merchants aiming to gather and analyze customer feedback effectively. With its unlimited surveys and responses, seamless integrations, and user-friendly setup, Grapevine provides exceptional value. Its single pricing plan is ideal for businesses seeking comprehensive survey tools without the complexity of multiple tiers.
Join the growing number of Shopify merchants who have enhanced their customer engagement and optimized their marketing strategies with Grapevine. Visit the Grapevine listing on the Shopify App Store today, and start transforming customer feedback into actionable business insights.
