Reamaze Live Chat Helpdesk CRM

Streamline Your Customer Support with Live Chat, AI Chatbots & CRM

Reamaze Live Chat Helpdesk CRM Review

The Reamaze Live Chat Helpdesk CRM, developed by Reamaze, boasts a commendable 4.5 rating from 260 reviews. Launched on April 1, 2014, it equips Shopify merchants with robust tools to enhance customer engagement through live chat, AI chatbots, and a comprehensive CRM. Whether managing a small store or a large e-commerce platform, Reamaze’s features streamline customer support, improve response times, and drive sales growth.

Overview & Key Benefits

Enhance Customer Support with Advanced Live Chat and AI Features

Reamaze stands out in the customer support landscape by offering a unified inbox, AI-powered chatbots, and seamless integrations with essential Shopify tools. Key highlights include:

Unified Inbox – Consolidate email, social, SMS, and voice conversations into a single, manageable inbox.
AI-Powered Chatbots – Utilize trainable AI intents to automate responses and handle common queries efficiently.
Shopify Order Management – Manage, modify, and create Shopify orders directly within customer support and chats.
Automation & Workflows – Implement workflows and macros to automate repetitive tasks and enhance productivity.
Satisfaction Surveys & Push Notifications – Engage customers with satisfaction surveys and keep them informed with push notifications.

By unifying communication channels and leveraging AI, Reamaze helps merchants deliver exceptional customer service, reduce response times, and build lasting relationships with their customers.

Choose the Pricing Option that Suits Your Business

Flexible Plans

Plan Name	Price	Free Trial	Features
Re:amaze Basic	$29 / month	14-day free trial	Unlimited Email Inboxes Social Integrations Live Chat and Chatbots Trainable AI Intents Workflows and Macros FAQ 1K Free Push Notifications
Re:amaze Pro	$49 / month	14-day free trial	Basic Features Multi-Store SMS and VOIP Integrations Live View Advanced Reports Custom Domains Status Page 1K Free Push Notifications
Re:amaze Plus	$69 / month	14-day free trial	Basic + Pro Staff Reports, Roles, Shifts, Days Off Departments Satisfaction Surveys FAQ History Co-Browse SSO 2K Free Push Notifications
Enterprise Custom	$899 / month	14-day free trial	Customizable Features Ticket Volume Based or Annual Pricing Hands-On Service and Training Dedicated Priority Support

Pros & Cons

Evaluate the Highlights and Potential Drawbacks

Positive

Unified Communication Channels
AI-Powered Automation
Seamless Shopify Integrations
Comprehensive Order Management
Responsive and Helpful Support

Negatives

Additional staff users incur extra costs

Communicate with Shoppers Worldwide

Supported Languages & Global Reach

Reamaze supports English, enabling merchants to communicate effectively with their customers in the most widely used language. This focus ensures clear and efficient interactions, enhancing customer satisfaction and support quality.

Leverage Shopify, Klaviyo, ShipStation & More

Integrations & SEO

Reamaze seamlessly integrates with essential Shopify tools such as Checkout, smile.io, Klaviyo, ShipStation, Octane AI, SMSBump, and over 20 more applications. These integrations streamline your workflow, allowing for efficient order management and personalized customer interactions. Additionally, Reamaze enhances your store’s SEO by organizing customer interactions and feedback, contributing to better search engine visibility and improved online presence.

Real Merchant Feedback

Hear What Shopify Store Owners Are Saying

Merchants consistently praise Reamaze for its streamlined customer service capabilities, highlighting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, robust automation features, and reliable performance with minimal downtime. The support team receives frequent accolades for being responsive and helpful, significantly enhancing both onboarding and ongoing usage. These factors collectively boost operational efficiency and the effectiveness of customer service efforts.

Similar Apps

Other Merchants Also Like

Tidio Live Chat & AI Chatbots 4.7 / 1938 reviews

4.7 stars (1,938 reviews). Offer great service with AI chat bots, live chat, and helpdesk.

Free + Paid Plans Check Tidio

Gorgias 4.2 / 710 reviews

4.2 stars (710 reviews). Support made simple and scalable.

Paid Plans Check Gorgias

Willdesk: Live Chat&AI Chatbot 4.9 / 792 reviews

4.9 stars (792 reviews). Convert with helpdesk, help center, Email inbox, WhatsApp, FB, Inst.

Free + Paid Plans Check Willdesk

Developer Details

Who’s Behind Reamaze?

Reamaze is headquartered at 2155 East Warner Road, Tempe, AZ, 85284, US. Their official website, https://www.reamaze.com/apps/shop, offers additional insights and updates. Since launching on April 1, 2014, the dedicated team behind Reamaze has focused on delivering a scalable, user-friendly solution that enhances customer support for Shopify merchants.

Additional Resources

Learn, Set Up, and Succeed with Reamaze

Ready to get started or want to explore deeper functionality? Here are some helpful links:

Final Thoughts

Enhance Your Store’s Customer Support & Engagement

The Reamaze Live Chat Helpdesk CRM offers a comprehensive, feature-rich solution for Shopify merchants seeking to elevate their customer support and engagement. With unified communication channels, AI-powered automation, seamless Shopify integrations, and robust order management, Reamaze provides exceptional value. Its tiered pricing plans cater to businesses of all sizes, ensuring scalable support as your store grows.

Join the numerous satisfied merchants who have transformed their customer service operations with Reamaze. Visit the Reamaze listing on the Shopify App Store today, and discover how advanced live chat and AI-driven support can enhance your business’s efficiency and customer satisfaction.