Tidio Live Chat & AI Chatbots

The Tidio Live Chat & AI Chatbots app enhances Shopify stores by providing real-time customer support and automated responses through intelligent chatbots, enabling merchants to improve customer engagement, boost sales, and streamline their support operations. With customizable chat widgets and 24/7 availability, it ensures a seamless communication experience tailored to each store's branding.

Enhance Your Shopify Store with Real-Time Customer Support & AI Automation

Tidio Live Chat & AI Chatbots App Review

The Tidio Live Chat & AI Chatbots app, developed by TIDIO LLC, boasts an impressive 4.7 rating from 1,938 reviews. Launched on July 14, 2014, Tidio enables Shopify merchants to provide exceptional customer service through live chat and AI-driven chatbots. Whether you’re managing a small store or a large enterprise, Tidio’s robust features enhance customer communication, boost sales, and streamline support operations.

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Overview & Key Benefits

Transform Customer Engagement with Live Chat and AI Automation

Tidio sets itself apart by combining live chat functionality with intelligent AI chatbots, providing a seamless communication experience for both merchants and customers. Key highlights include:

  • Real-Time Live Chat – Engage with customers instantly to address their inquiries and assist with purchases.
  • AI Chatbots – Automate responses to common questions, ensuring 24/7 support without manual intervention.
  • Customizable Chat Widgets – Tailor the chat interface to match your store’s branding and user experience.
  • Multi-Channel Integration – Manage customer interactions from live chat, email, and social media in one unified inbox.
  • Advanced Analytics – Gain insights into customer interactions and support performance to optimize your service strategy.

By integrating live chat and AI-powered chatbots, Tidio empowers merchants to enhance customer support efficiency, increase conversion rates, and deliver personalized shopping experiences.

Choose the Subscription that Fits Your Business Needs

Pricing Plans

Plan Name Price Free Trial Features
Free Free N/A
  • Live Chat – conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Customer Service $29 / month 7-day free trial
  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)
Flows $29 / month 7-day free trial
  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)
Lyro AI Chatbot $39 / month 7-day free trial
  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)
2

Pros & Cons

Evaluate the Strengths and Potential Drawbacks
Positive
  • Live Chat Functionality
  • AI Chatbot Automation
  • Customizable Chat Widgets
  • Multi-Channel Integration
  • Advanced Analytics
  • User-Friendly Interface
  • Responsive Customer Support
Negatives
  • Occasional Glitches

Communicate with Customers Worldwide

Supported Languages & Global Reach

Tidio supports multiple languages, including English, German, French, Italian, Portuguese (Brazil), and Spanish. This extensive language support allows merchants to engage effectively with a global audience, enhancing user experience and expanding your store’s reach across different regions.

Connect with Your Favorite Tools for Enhanced Functionality

Integrations & SEO

Tidio seamlessly integrates with essential tools like Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, and Judge.me. These integrations streamline your workflow by allowing you to manage customer interactions, marketing campaigns, and analytics from within the Tidio platform. Although Tidio is primarily focused on enhancing customer support and engagement, its integration capabilities ensure that it complements your existing SEO and marketing strategies effectively.

3

Real Merchant Feedback

Hear What Shopify Store Owners Are Saying

Merchants highly recommend Tidio for its robust live chat and AI chatbot features, which significantly improve customer communication and drive sales growth. Users appreciate the user-friendly interface, customizable chat options, and mobile support that allows for on-the-go communication. While some have experienced occasional glitches, the responsive customer support team effectively resolves issues, enhancing the app’s reliability and overall merchant satisfaction.

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5

Developer Details

Who’s Behind Tidio?

Tidio is developed by TIDIO LLC, headquartered at 149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US. Their official website, http://www.tidio.com?utm_source=app_store, offers additional insights and updates. Since its launch on July 14, 2014, TIDIO LLC has been dedicated to providing scalable, user-friendly customer support solutions tailored to merchants’ needs.

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Additional Resources

Learn, Set Up, and Succeed with Tidio

Ready to enhance your customer support or explore more features? Here are some helpful links:

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Final Thoughts

Enhance Your Store’s Customer Support & Boost Sales

The Tidio Live Chat & AI Chatbots app offers a comprehensive, flexible solution for Shopify merchants aiming to elevate their customer support and drive sales. With features like real-time live chat, AI-powered automation, multi-channel integration, and advanced analytics, Tidio provides exceptional value. The Free plan is perfect for new stores, while the Customer Service, Flows, and Lyro AI Chatbot plans unlock advanced capabilities for growing businesses.

Join the numerous satisfied merchants who have improved their customer engagement and sales with Tidio. Visit the Tidio listing on the Shopify App Store today, and discover how real-time chat and AI automation can transform your business.

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